FREQUENTLY ASKED QUESTIONS

Orders, payments, sizing and everything else.

Yes, every piece. 925 means 92.5% pure silver, which is the standard for fine silver jewellery worldwide, and each order carries a certificate stating it.

UPI, credit and debit cards, net banking and the major wallets, all through Razorpay. We never see or store your card details.

It has not been taken — banks hold it briefly and release it on their own, usually within 3–5 working days. Your order was not placed, so nothing is owed. Send us the order number if it has not returned after a week.

An order that is not paid within 15 minutes is released so the piece goes back on sale for someone else. Simply order again — nothing was charged.

Our size guide walks you through measuring at home with a thread and a ruler. If you are between sizes, take the larger one — a ring that will not go on is worse than one that turns a little.

No. You can check out as a guest. Signing in with Google simply keeps your orders, addresses and wishlist in one place for next time.

Many are. Each listing shows the exact piece with its own weight and photographs, and once it sells it leaves the site.

Yes, in Varachha, Surat. Come and see the pieces in person — you are always welcome.

WhatsApp is fastest. You can also call or email us — the details are on this page.

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Continue with Google to track orders, keep your saved pieces across devices, and check out without retyping your details.

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